You should arrive at least 30 minutes before the visit session starts.
This is to allow sufficient time to process your details and allow you to go through the security procedures. On entering the main door of the prison go to the desk on the right, as you walk in. You will be greeted by staff who will ask for the information of the prisoner you are visiting. At this point you will be required to present your identification to the staff and then you will be allocated your table number for the visit.
You will not be allowed to take in any mobile phones, cameras, purses or wallets (however you are allowed to take up to £10 in cash into the visit for the use at the café). There are lockers for any belongings you are not permitted to take into the establishment. You will need a £1 coin to operate the locker which is refundable. If you have a baby with you, you can take essentials such as a change of nappy, baby wipes and plastic baby bottle with milk – baby food is not permitted.
Please also note that no outdoor or hooded tops are permitted in the visit room.
All visitors will be asked to walk through a metal detector and given a rub down search by a member of staff. Your belongings will be put through an x-ray machine. At times, there may be the SPS Dog Unit operating at the visits – it’s nothing to worry about and you will be given instructions by the staff. If you have any concerns at all – please talk to a member of staff.
After a short time in the waiting area, you will be taken to the visits room. You will be asked to take a seat at the table you have been allocated, and the offenders will then be brought in. Five minutes before the end of the session, you will be made aware, At the end of the session prisoners will leave first and then visitors will be asked to exit.
There is always a Family Contact Officer (FCO) available for anyone wishing to speak to them throughout the visits. We provide a small café during all sessions, with limited stock, selling tea, coffee, soup, crisps and sweets. There are toilet facilities, including disabled toilets and baby changing facilities available as well as a children’s play area, which is unsupervised therefore supervision is the responsibility of parents. Greenock can facilitate those who may require wheelchair access or who have mobility difficulties. If you require additional assistance please do not hesitate to contact us prior to attending.