A Family Contact Officer (FCO) is a member of prison staff who is responsible for encouraging and maintaining links with families. The main role of the FCO is to offer support and advice for relatives who may have concerns about their loved ones.
As well as liaising between the visitors and the prisoners the FCO can also put visitors in touch with our partner agencies who can provide advice, mutual support and understanding.
If you feel you may benefit from this please do not hesitate to ask to speak to the FCO at the prison you are visiting. If the FCO is unable to assist you personally, they will put you in touch with someone who can.
You can also speak with the FCO by telephone - their phone numbers are listed on the relevant prison page.