Everyone attending the prison for a visit must book in at least 30 minutes before the visit session starts. This is to allow sufficient time to process your details.
On entering the main door of the prison there is a front desk staffed by prison officers.
The staff will log you on to the system and you will require your identification.
You may take a small amount of cash with you for purchases in the visit room. You will not be allowed to take in a purse or wallet. All other items will need to be placed in a locker. Lockers are available which take a £1 coin or a shopping trolley token.
If you have a baby with you, you can take essentials such as a change of nappy, baby wipes and baby bottle with milk – no baby food is permitted. The baby items must be left with the desk officer in the visit room, but you can access them when you need to.
Once the booking-in process has been completed you will then walk to the right-hand side of the desk, through a metal detector and a metal turn-style into a secure waiting area where there are toilets, hot/cold drinks and baby changing facilities. There will be staff in this area to help and offer guidance. There is a lift for those who are not able to use the stairs.
At times, there may be the SPS Dog Unit operating at the visits – it’s nothing to worry about and you will be given instructions by the staff. If you have any concerns at all – please talk to a member of staff.
Staff will conduct a rubdown search, you will be taken up to the visits room. Staff will advise you of where you are sitting. Numbers will be called up in strict numerical order by staff. At the end of the session visitors will leave first and then people in custody will be asked to exit.
There is a children’s play area. Please note visitors are responsible for supervising their children at all times.
There are also vending machines available which accept cash and card.