You are required to arrive at the establishment a minimum of 30 minutes before the commencement of your visit, this will allow you to enjoy the full visit time. If you arrive after this time, you may be refused entry or a reduced visit period. Currently there is no facility to move to a later session. If you are unable to attend on time, please call 01779 485600 and ask for the FCO who will advise on options.
As you enter the prison you will be greeted by staff at the vestibule. You will be asked for your name and who you are visiting. Staff will direct you to place the items that are not permitted within the prison, into the lockers provided. From there you will be asked to walk through a metal detector, whilst any items that you are carrying are passed through a scanning device. Please note, No Mobile Phones, Wireless Devices, Smart Watches or Fitness Bands are allowed.
If the metal detector indicates positively, staff will guide you through the necessary process, which may entail a search with a hand held metal detector and a rub down search. You will then be escorted to the Search Area where a Rub Down Search, similar to that in an Airport will take place.
You will then be asked to take a seat in the visit room, where vending machine facilities are available. You may take in up to £10 in loose coins and a contactless Bank Card. Sharing of food and drinks is prohibited.
For those visiting with babies and toddlers, only bottles and bibs are permitted to be taken into the visit room.
The SPS Dog Unit operate within the establishment. The dogs are highly trained and well behaved, but if their presence causes you alarm, please discuss this with the Family Contact Officer Staff will be as unobtrusive as possible within the visit area; they will however remain vigilant at all times and be supported by CCTV within the area.
We have a team of family contact officers; one of them will be available to you at all visit sessions.