Should you require the use of a rest room prior to entering the prison, toilet facilities are available in the visitor centre next to the prison, operated by CrossReach.
If you require additional support whilst visiting, please contact the establishment beforehand or, alternatively, speak to a member of vestibule staff on your arrival.
On entering the prison through the main door you will be required to present your identification to staff. Staff will log you in on the system. You will require your identification and any money you are handing in for the person in custody's PPC.
Lockers are available for any belongings not permitted in the prison. You will need a £1 coin to operate the locker which is refundable. The only items permitted to take into the visit room are the locker key (if applicable), and change or a bank card for the vending machines.
If you have a baby with you, you can take in a plastic bottle with milk - no baby food is permitted, nappies and baby wipes will be provided. Prams and buggies are not permitted into the visit room and can be parked by the lockers.
All visitors will be asked to walk through a metal detector and given a further search using a hand-held detector. You will then walk through a metal turn-style and enter a further door into a secure visitors waiting area. You can then use the facilities, read information leaflets and browse the noticeboards until your visit is called. There will likely be staff in this area to help you and offer guidance.
10 minutes prior to the visit session starting, visitors will be allowed access to the visit room. At this time you will be subject to a rub down search by a member of staff. At times, there may be the SPS Dog Unit operating at the visits - it's nothing to worry about and you will be given instructions by the staff. If you have any concerns at all - please talk to a member of staff.
On entering the visit room you will be assigned a seat. You will have access to a vending machine once during the visit, preferably at the start of the visit. You may eat and drink from the vending machine but you cannot share. Once visitors are seated the individual you are visiting will be brought in. There are toys available in the visit room for any children visiting.
You will be informed when the visit session is ending. At this time you should get up from your table and leave the visit room. Staff will then walk you back down the stairs and show you the exit to the prison. No one can exit the prison until all visitors have left the visit room.
We hope you will have enjoyed your time during your visit.